Digital Transformation Assurance for BFSI
Avekshaa’s digital transformation assurance makes sure new digital banking, insurance and payments platforms are fast, reliable and scalable from launch day, so the transformation delivers the customer experience it promised. It is built for CIOs, CTOs, Chief Digital Officers and programme leaders in India and the UK running digital banking launches, core and channel modernisation, and cloud-native rebuilds. Performance, availability and scalability (P-A-S) risks are found early and fixed at the source, so go-lives stay on time and on budget.
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Trusted by technology leaders at Axis Bank, ICICI Bank, IndusInd Bank and HDFC Life
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What is digital transformation assurance?
Digital transformation assurance is independent performance engineering and testing across a transformation programme. It proves that new digital platforms will be fast, available and scalable under real customer demand before launch, and fixes what will not. Customer experience in digital banking depends on more than design and features. If a journey is slow or fails at peak, customers leave, whatever the interface looks like. Assurance protects the business case of the transformation.
How assurance fits a transformation programme
| Without assurance | With digital transformation assurance | |
|---|---|---|
| When P-A-S issues surface | After most of the build, or after launch | In architecture, design and early sprints |
| Launch-day experience | Slow journeys, timeouts, outages at peak | Journeys proven at forecast peak with headroom |
| Cost | Rework, extra hardware, delayed go-live | Efficient platform, lower total cost of ownership |
| Stakeholder confidence | Opinion that the platform is ready | Evidence: SLAs met, scale certified, resilience tested |
What keeps transformation leaders up at night?
You are running a digital transformation programme that will take the business to a different level. The big questions are:
Will the new platform scale to unpredictable demand from customers, partners and campaigns?
Will performance, availability and scalability issues spoil the customer experience at high volumes?
Will you get an efficiently engineered platform that is fast for customers and employees, and cost-efficient to run?
How do you prove to the board, and the regulator, that the platform is ready for launch?
Will the new platform scale to unpredictable demand from customers, partners and campaigns?
Will performance, availability and scalability issues spoil the customer experience at high volumes?
Will you get an efficiently engineered platform that is fast for customers and employees, and cost-efficient to run?
How do you prove to the board, and the regulator, that the platform is ready for launch?
Which transformation programmes need assurance?
| Programme | Customer-experience risk | What assurance delivers |
|---|---|---|
| New digital or mobile banking platform | Slow logins and transfers, launch-day outages | Fast journeys proven for launch traffic and growth |
| Digital onboarding and lending journeys | Drop-offs from slow KYC, bureau and decisioning calls | Faster application-to-disbursal and higher conversion |
| Omnichannel and CRM modernisation | Inconsistent, slow service across branch, app and call centre | Stable shared services and responsive agent tools |
| Payments modernisation (UPI, real-time, ISO 20022) | Failed or pending transactions at volume | Payment journeys that hold at peak TPS |
| Insurance digital platforms | Slow quote, buy and claims journeys at renewal peaks | Responsive journeys through seasonal surges |
| Cloud-native and microservices rebuilds | New latency and cost from distributed design | Efficient architecture with predictable cost |
How does a digital transformation assurance engagement work?
- Assess: review the programme, target architecture, critical customer journeys and business growth assumptions.
- Define experience targets: agree journey-level response time, availability and throughput targets that reflect customer expectations.
- Engineer early: review architecture, design and code with our P-A-S-S™ Assurance Platform to remove risks at the source.
- Prove at scale: run workload-modelled load, stress and resilience tests, including downstream and third-party systems, and fix bottlenecks at root cause.
- Launch and sustain: certify launch readiness for stakeholders, support go-live, and hand over to APM and observability for continuous improvement.
We start with the customer journeys your transformation business case depends on most.
How does assurance support RBI, FCA/PRA and DORA expectations?
Digital transformation means major change to customer-facing services, and regulators expect that change to be governed, tested and resilient. Assurance provides the evidence. It does not replace your compliance programme.
| Regime | What it expects (in brief) | How assurance helps |
|---|---|---|
| RBI Master Direction on IT Governance, Risk, Controls and Assurance Practices (India, effective April 2024) | Governed SDLC and change, capacity management and availability of digital channels | Documented performance targets, design reviews and capacity evidence for each launch |
| FCA PS21/3 and PRA SS1/21 operational resilience (UK) | Important business services stay within impact tolerances | New digital services designed and proven to stay within tolerances |
| FCA Consumer Duty (UK) | Good customer outcomes, including services that work for customers | Fast, reliable digital journeys that avoid foreseeable harm from failures |
| DORA (EU operations of UK and Indian groups) | ICT risk management and resilience testing across the lifecycle | Repeatable, documented performance and resilience test evidence |
This section is general information, not legal or regulatory advice.
Results: national digitisation programme certified at 600 TPS
Our unwavering focus on driving Digital Transformation has enabled our clients to navigate the complexities of the digital landscape, ensuring enhanced performance, seamless experiences, and triumphant successes.
Engineered a major government digitization project in the country undergoing a significant digital transformation, prioritizing performance, availability, and scalability. The project’s successful implementation had a significant impact on the financial well-being and daily lives of millions of citizens.
- Identified 35% risk items early in the program making it easy for the development partner to fix them quickly and cheaply.
- Code quality was improved by 25% and the solution was able to handle extremely stringent user and usage requirements.
- Platform scaled to expected TPS of 600.
- Platform was successfully tested and certified for resilience of the downstream/third party systems.
BFSI results: payment success raised from 93.9% to 99.9% and loan conversion up 20% at an Indian bank · 500% payment-gateway scalability for a 5× volume increase · internet banking performance restored for 15,000+ users
“Finacle core banking implementation was one of the most significant steps in the Bank’s transformation journey. With able support from Avekshaa, the transformation journey was seamless.”
Mr. Paul Abraham, Former Chief Operating Officer & Board member, IndusInd Bank
Launching a new digital platform?
Book a 30-minute consultation. A senior performance engineer will review your programme and show where assurance will protect launch-day customer experience.
Our clients simply love our work
Reliance Industries’ technology leaders talk about the importance of proactive performance engineering and the role Avekshaa played in successful performance engineering of one of the largest Digital transformation programs in the world involving 100 million+ users with 10-20 million concurrency.
Avekshaa brings in best in class expertise, domain experience, rich case studies and above all highly professional processes and methodologies which deliver truly world class results. Their solutions in the Performance engineering and optimization space – like improving performance, availability and scalability of business-critical IT systems are proactive and holistic with a clear long term in the perspective.
Avekshaa constantly strives to go the extra mile to exceed the expectations hence positioning them amongst the leaders. We are extremely happy with our association with them and look forward for an ongoing partnership with Avekshaa to deliver best in class solutions to our clients. Wish Avekshaa the very best always.
Mr. Rajeswar, Member of Board-Advisory Genisys Group, Evangelist Technology, Strategy and Business Excellence
Why partner with Avekshaa for digital transformation assurance?
Proven Success
Avekshaa has successfully delivered some of the world's largest digital transformation programs, in terms of workload. Example: media delivery platform involving 100 Million users with 20 million concurrency.
Consistent Results with Platform-Led, Shift-Left Approach
Our innovative P-A-S-S™ Assurance Platform, combined with a proactive shift-left strategy, allows us to consistently identify and resolve critical performance issues early in the process.
Lower Cost of Ownership
By optimizing processes across the Software Development Life Cycle (SDLC) and technology stack, we ensure the development of efficient applications. This reduces the need for additional hardware investment and enhances productivity through faster response times.
Proactive Risk Mitigation and Timely Market Delivery
Our proactive performance engineering approach enables the early identification of P-A-S (Performance, Availability, and Scalability) issues throughout the SDLC. This helps in avoiding unexpected problems and cost escalations, thereby ensuring timely market delivery. According to Gartner, it is 10 to 100 times more costly to fix P-A-S issues later in the SDLC than at their source.
How should you choose a digital transformation assurance partner?
- Proven assurance on very large digital programmes, with named scale metrics such as users, concurrency and TPS.
- Shift-left capability: architecture and code-level engineering, not only end-stage testing.
- BFSI depth across digital banking, payments, lending, CRM and insurance platforms.
- Independence from the system integrator and platform vendors.
- Downstream and third-party resilience testing, not just your own components.
- Information security: ISO/IEC 27001 certification and controlled data handling.
Technologies We Have Worked On
Ready to launch with confidence?
Tell us about your transformation programme and the customer journeys that matter most. A senior performance engineer will outline an assurance plan.
Frequently asked questions about digital transformation assurance
Digital transformation assurance is independent performance engineering and testing across a transformation programme. It proves that new digital platforms will be fast, available and scalable under real customer demand before launch, and fixes what will not.
It gives customers faster, simpler self-service journeys across app, web and branch. Those gains only reach customers if the new platforms perform reliably at peak, which is why performance assurance is part of delivering superior customer experience.
Common causes are performance, availability and scalability issues discovered late, platforms sized for average rather than peak demand, and slow downstream or third-party systems. Fixing these issues late is commonly estimated to cost 10 to 100 times more than fixing them at the source (Gartner).
At the architecture and design stage. Avekshaa's shift-left approach identified 35% of risk items early in a national digitisation programme, so the development partner could fix them quickly and cheaply.
By agreeing journey-level targets, testing at forecast peak with realistic workloads, certifying resilience of downstream and third-party systems, and giving stakeholders evidence that every critical journey meets its SLA.
Yes. Efficiently engineered applications need less hardware, avoid late rework and reach market on time, which lowers total cost of ownership.
They include a digital platform for 100 million users with 20 million concurrent users, and a national government digitisation programme certified at 600 TPS, alongside core banking and digital channel programmes for leading Indian banks.
Yes. It provides documented performance targets, design reviews, capacity evidence and resilience test results for each launch, which support RBI IT governance, FCA/PRA operational resilience and Consumer Duty expectations for reliable services.
Yes. We work as an independent assurance partner alongside your SI, product vendors and digital agency, so issues are fixed by the teams that own them.
Book a consultation. We review your programme and the customer journeys your business case depends on, then outline an assurance plan.