Severe performance issues affecting 15,000+ users of bank’s Internet services

Approach

Avekshaa ran a P-A-S-S™ audit across six areas, performance metrics, monitoring, integration, single points of failure, caching, and the database layer, using historical incident logs to point to where to look, rather than guessing at root cause. The review confirmed the database as the key point of failure, so the fix focused on reducing how much load reached it: database-layer tuning, front-end caching to cut redundant queries, and architectural hardening to remove single points of failure directly.

Results