Widespread outages and performance issues affecting 18,000+ users of bank’s Finacle CRM system

Challenge

The Finacle CRM system supporting 18,000+ users, deployed at a large bank was suffering from performance and scalability issues. Frequent outages, multiple times a day impacted up to 4,000 concurrent sessions. Unscheduled outages resulted in the system being unavailable for an average of 15 minutes a day, which translated into a significant impact on productivity.