Performance and down-time issues crippling bank’s productivity across 3000 branches and 10,000 ATMs

The Challenge

Performance and availability issues were crippling a bank’s retail operations across 3,000 branches and 10,000 ATMs. Web servers were going offline 3–4 times a day, every single day, with a knock-on effect that touched branch and ATM operations nationwide, including during the highest-stakes periods, month-end and quarter-end processing.

Finacle Core Banking Oracle Database on Solaris IBM WebSphere Application Server Resin

Approach

Avekshaa ran a P-A-S-S™ optimization across the full technology stack, bandwidth utilization, heap analysis, and resource utilization across the web, application, and database layers. The audit found the outages weren’t caused by one component, but by three interdependent problems: database load balancing, front-end configuration, and database query performance, which needed to be fixed together rather than patched one at a time.

Results

3-4/day → 0
Web server outages eliminated
50%
Faster database response times
3,000+
Branches affected
10,000
ATMs affected
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