CRM application Availability and performance Improvements


Frequent server crashes at a major Insurance company supporting more than 3,000 call center agents.


At a large organization was involved in the performance optimization of Finacle CRM that supported more than 3000 concurrent call center agents. We improved transaction time, user experience and de-coupled the dependent components by identifying solutions leveraging parallel processing, caching mechanisms and incorporating a layered design. The recommended solutions helped eliminate frequent server crashes – thereby significantly improving Availability of the application.


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