200% increase in throughput for SMS gateway without hardware augmentation


A large financial institution had a single gateway handling the SMS traffic of all its divisions, including banking, insurance and stock trading. The system was expected to handle more than 1 million messages a day, instead of an expected delivery time of under 30 seconds for a message, it often took 5 minutes for an SMS to be delivered.


Implementing Avekshaa’s performance assurance recommendations resulted in a 200% increase in SMS throughput without any hardware augmentation. Optimizing the data retrieval mechanisms reduced the load on the database by more than 80%, thereby drastically improving response times. Recommendations for further performance improvements included implementing appropriate load balancing techniques as well as an I/O framework specifically designed to handle high volumes of messages.


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